The following are actual stories told to travel agents (and you wonder why US citizens generally score less than the rest of the world on geography)...

A client called in inquiring about a package to Hawaii. After going over all the cost info, she asked, "would it be cheaper to fly to California and then take the train to Hawaii?"

I got a call from a woman who wanted to go to Capetown. I started to explain the length of the flight and the passport information when she interrupted me with "I'm not trying to make you look stupid, but Capetown is in Massachusetts." I explained, "Cape Cod is in Massachusetts, Capetown is in Africa." her response... click.

A secretary called in looking for hotel in Los Angles. She gave me various names off a list, none of which I could find. I finally had her fax me the list. To my surprise, it was a list of hotels in New Orleans, Louisiana. She thought the LA stood for Los Angles, and that New Orleans was a suburb of L.A.

A man called, furious about a Florida package we did. I asked what was wrong with the vacation in Orlando. He said he was expecting an ocean-view room. I tried to explain that is not possible, since Orlando is in the middle of the state. He replied, "Don't lie to me. I looked on the map and Florida is a very thin state."

I got a call from a man who asked, "is it possible to see England from Canada?" I said, "No." He said "but they look so close on the map."

Another man called and asked if he could rent a car in Dallas. When I pulled up the respiration, I noticed he had a 1-hour lay-over in Dallas. When I asked him why he wanted to rent a car, he said, "I heard Dallas was a big airport, and I need a car to drive between the gates to save time."

A nice lady just called. She needed to know how it was possible that her flight from Detroit left at 820am and got into Chicago at 833am. I tried to explain that Michigan was an hour ahead of Illinois, but she could not understand the concept of time zones. Finally I told her the plane went very fast, and she bought that!

A woman called and asked, "Do airlines put your physical description on your bag so they know who's luggage belongs to who?" I said, "No, why do you ask?" She replied, "Well, when I checked in with the airline, they put a tag on my luggage that said FAT, and I'm overweight." I explained the city code for Fresno is FAT, and that the airline was just putting a destination tag on her luggage.

I just got off the phone with a man who asked, "How do I know which plane to get on?" I asked him what exactly he meant, which he replied, "I was told my flight number is 823, but none of these damned planes have numbers on them."